After several minor screw-ups and one particularly egregious gouging, I join the ranks of those who say Travelocity Sucks and Boycott Travelocity.
On a recent trip to Bradford, Pennsylvania (for a family funeral), daughter Emily flew in from Boston to the closest major airport in Buffalo, New York. Because her flight back to Boston was to leave at the butt-crack of dawn, we decided to book a hotel near the airport on short notice. Finding a reservation was tough, but one Travelocity "near the airport" hotel had vacancies, and so I booked it. Yikes! My mistake, as I found when I tried to map directions--it was in Fort Erie, which to my surprise I found to be in Canada. With no passports, we could not stay there.
We immediately tried to cancel online and through Travelocity suck's "customer service" (Hah!) line. After being put on hold three times for a half hour or more at a time, and shuffled from operator to operator, we gave up. We called the hotel directly, but were told that since it was booked through Travelocity sucks we would need to deal with it through Travelocity sucks. After returning home, emails seeking a refund brought only automated, semi-anonymous replies (you can never speak or email with the same agent twice, it seems) that it was the hotel's fault and no refund was available.
What a bunch of weasels.
"Travelocity Sucks" cf. http://scribb.typepad.com/marketonomy/2005/12/customer_experi.html; http://www.aftertastebliss.com/archives/natelog/2006/01/travelocity_suc.php; and http://www.my3cents.com/showReview.cgi?id=17334)
"Boycott Travelocity" cf. http://www.scrapbook.com/blogs/36517/view/15035.html; http://www.epinions.com/content_369755065988/show_~allcom; and http://www.ripoffreport.com/reports/0/126/RipOff0126276.htm)